Many
Mail-Order Marketers Make The Same Mistakes Every Year
- Don't Let Yourself Fall Into This Trap!
This
is why some really GREAT ideas fail: the company gets
wrapped up in thinking about themselves instead of thinking
about the customer, be it a catalog or an individual purchaser.
Companies
- and yes, even small companies - can get very bureaucratic
in their thinking. They forget that they're only in business
to serve other people.
There
are people out there that say terrible things about capitalism.
They say that capitalists greedily exploit other people.
Granted, that may be true when it comes to some "fly-by-night"
operations. The companies that make their profits from
working with established customers repeatedly, though,
can't get away with cheating and ripping people off over
and over again. The bottom line is: they have to provide
value.
It's
easier for people to think of themselves before they think
of their customers. It's easy for a company to get locked
into its own love for the product it's offering and not
think about how the customer perceives that same product.
Remember, it's the customers and the prospects - the market
- that really count in the long run.
Yes,
we have to love what we sell. We have to be able to communicate
enthusiasm for our products and services. We have to feel
strongly about what we have. Then, we have to try to transfer
those emotions to the prospects and customers. If you
are excited about a product and you are able to convey
that excitement to me, I'm going to get excited about
the product!
Remember,
think about your market, your prospects, and your customers.
Think about what they're really interested in. It should
all center around thinking about the customers, not around
the business.
For
some reason, it is extremely difficult to see the offer
from a reader's point of view. Don't fail to understand
that anything you have to offer is as important to a consumer
as it is to you. Millions of dollars are wasted every
year because mail-order marketers with great ideas fail
to understand that what consumers want to hear is not
always what the marketer has to say.